RETURN EXCHANGE POLICY
CaseHub Store Return & Exchange Policy
Last updated: April 25, 2024
Thank you for shopping with CaseHub Store! Your satisfaction is our top priority. If you are not satisfied with your purchase, please review our return & exchange policy below:
1. Eligibility & Timeframe
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You may request a return or exchange within 30 days of receiving your package, as long as the item is unused, undamaged, and in original packaging with all accessories included.
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Returns or exchanges will not be accepted for items returned after 30 days, or for items that show signs of use or wear.
2. How to Start a Return or Exchange
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Please email us at support@casehubstore.com within 30 days of receipt, including your order number, item(s) for return/exchange, and reason.
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We will respond within 24 hours, providing a Return Merchandise Authorization (RMA) and detailed instructions.
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Pack your item(s) securely, write the RMA number on the outside of the package, and send to the address provided.
3. Return Shipping Costs
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If your return is due to a product defect, wrong item sent, or shipping damage, CaseHub Store will cover all return shipping costs.
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For returns or exchanges due to personal reasons (such as dislike or wrong purchase), the customer is responsible for return shipping to our warehouse.
4. Exchanges
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If you wish to exchange for a different color or model, please indicate your preference when requesting your RMA.
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After receiving and inspecting your returned item(s), we will promptly send your replacement. Any price difference will be refunded or charged accordingly.
5. Refunds
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Once we receive and inspect your returned item(s), we will complete the review within 3 business days and notify you by email.
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Approved refunds will be processed to your original payment method within 7 business days.
6. Non-Returnable Items
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Items that are used, worn, or not in new condition
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Return/exchange requests submitted more than 30 days after delivery
If you have any questions, please contact us at support@casehubstore.com.
CaseHub Store wishes you a pleasant shopping experience!